Reference

How bdbake Handles Your Personal Information

This Privacy Policy explains what data we collect when you use bdbake, how we store it, and what rights you have over it.

No data sold to third partiesbKash, Nagad, Rocket details handled securelyYou can request your data anytimeCookies explained clearlyAccount deletion available on request
bdbake How bdbake Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold, correct something inaccurate, or ask us to delete your account entirely, our support team handles these requests directly. We aim to respond to all data-related queries within a reasonable time. Reach us through any of the channels below and mention your registered phone number or email so we can locate your account quickly.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered phone number so we can match your account and respond faster.

Live Chat

Open the chat icon from any page on bdbake. Our team can confirm what data we hold, walk you through deletion steps, or escalate to a senior agent.

Account Help Page

Log into your account and head to the Help section. There you can submit a formal data access request or flag a concern about how your information was used.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required for legal and financial record-keeping. Once that period passes and you request deletion, we remove your personal details from our active systems. Here is how we handle the four areas that matter most to you.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can turn off non-essential cookies in your browser settings without losing account access.

Payment Data Security

When you pay via bKash, Nagad or Rocket, the wallet handles authentication on their own app. We store only the transaction ID and amount — never your wallet PIN or full account number.

Account Retention Policy

Active accounts retain data while the account is open. If you close your account, we hold transaction records for the minimum period required by financial rules, then delete the rest.

Data Access Requests

You can ask for a copy of the personal data we hold on you at any time. Submit the request via live chat or email, verify your identity with your registered number, and we will process it.

Your Privacy Questions, Answered

These are the privacy questions we hear most often from people using bdbake in Bangladesh. If your question is not here, contact us through live chat or email and we will sort it out directly.

We collect your name, phone number, email address and your chosen payment method — bKash, Nagad or Rocket. We also log device data and session activity to keep your account working properly.

No. Your wallet PIN is entered inside the bKash or Nagad app, not on our platform. We only receive and store the transaction reference number and the amount transferred.

Yes. Contact our support team by email or live chat, confirm your registered phone number, and we will prepare a summary of the personal data held on your account.

Submit a deletion request through live chat or the Help section in your account. We will remove your personal details from active systems once the mandatory financial retention period has passed.

No. We do not sell or share your data with advertisers. We share limited transaction data with payment networks like Rocket only to complete your deposit or withdrawal securely.

Essential cookies keep your session active so you stay logged in. Analytics cookies help us spot slow pages. Non-essential cookies can be switched off in browser settings without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.