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What You Agree to When You Use bdbake

Using bdbake — whether through your browser or the mobile site — means you accept the terms set out here. Access and eligibility depend on your local law and the region you are in, so please read this before you open an account.

Account eligibility by regionBangladesh-applicable termsbKash, Nagad, Rocket wallet rulesData and privacy rightsContact path for legal queries
bdbake What You Agree to When You Use bdbake
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Your personal and financial data is handled carefully. We use encryption on all account pages, and wallet transactions through bKash, Nagad and Rocket are processed over secured connections. You can request a copy of the data we hold about you, ask us to correct inaccurate records, or request deletion where permitted by applicable rules. These rights sit within your account settings or can be raised through our support channels.

Data Encryption

All account pages and transaction flows — including bKash, Nagad and Rocket deposits — run over encrypted connections so your credentials stay protected at every step.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. No third-party advertising cookies are set without your consent.

Data Retention

Account records and transaction logs are kept for as long as required by applicable rules. Once retention is no longer required, data is deleted from our active systems.

Change Requests

To update, correct or remove personal data, log in and use the Account Settings page, or contact support in writing. We aim to process valid requests without unnecessary delay.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to exercise a data right, or want to dispute a transaction linked to your bKash, Nagad or Rocket wallet, our support team is the right place to start. Raise it through any of the channels below and we will route your query to the right person.

Live Chat Open the chat widget from any page on the site. For legal queries, describe your issue clearly so we can connect you to the correct team without delay.
Email Support Send your query to our support address found in the account help section. Include your registered mobile number and a brief description of the legal issue.
Account Help Centre Log in and visit the Help section. You can submit a formal request there to update personal data or raise a terms-related concern in writing.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights and transaction rules. If your question is not covered here, reach out through live chat or the Help Centre.

Yes. Account eligibility depends entirely on your local law and the region you are in. We do not override local legal restrictions, and you are responsible for checking your own position.

We collect the details you enter at registration — name, mobile number and payment wallet ID. Transactional data from bKash, Nagad or Rocket deposits is also recorded for verification and legal compliance.

Yes. Submit a written request through the Help Centre or via email support. We will confirm the data we hold on your registered account and provide it in a readable format.

Contact support through live chat with your wallet transaction reference and account details. We will investigate the record on our side and respond with a decision in writing.

We share only what is necessary to process or verify a transaction. No personal data is passed to wallet providers beyond what the payment itself requires, and none is sold.

Closing your account stops new data collection. Existing records are retained for as long as applicable rules require, then deleted. You can request confirmation of deletion after the retention period ends.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.